The Humanual Toolkit · Crisis lines

Crisis Lines by Country

Free, confidential, answered by a trained person: the numbers for the US, UK, Ireland, Canada, Australia, New Zealand and Europe, checked on a dated schedule. Part of The Humanual Toolkit. Free to read, print and photocopy.

If someone is in danger right now

Call your emergency number. Say where you are first, then what is happening. Stay on the line.

US · Canada911 UK999 Ireland112 Australia000 New Zealand111 EU112

Every number on this page is free, confidential and answered by a person trained for exactly this call. You do not need to be in danger to use them. You do not need to be sure it is bad enough. If you are wondering whether to call, that is the signal to call.

Print this page and put it somewhere you can see it. The moment you need it is not the moment to search for it.

United States

United States · numbers checked 10 September 2026
WhoCall or textHours
988 Suicide & Crisis LifelineSuicidal thoughts, overwhelming distress, a mental health or substance use crisis. Chat at 988lifeline.org. Spanish: press 2, or text AYUDA. Veterans: press 1, or text 838255.988call or text24/7
Crisis Text LineWhen you cannot make a phone call, or would rather not.Text HOME to 74174124/7
The Trevor ProjectLGBTQ+ young people. Also chat at thetrevorproject.org.1-866-488-7386or text START to 678-67824/7
Trans LifelineRun by and for transgender people. No non-consensual emergency services.877-565-8860Mon–Fri, 10am–6pm Pacific
SAMHSA National HelplineReferrals to treatment for substance use and mental health. English and Spanish.1-800-662-435724/7
National Domestic Violence HotlineIf the danger is someone you live with. Chat at thehotline.org.1-800-799-7233or text START to 8878824/7
Poison ControlAny swallowed, inhaled or spilled substance, including an overdose you are not sure about.1-800-222-122224/7

United Kingdom

United Kingdom · numbers checked 10 September 2026
WhoCall or textHours
SamaritansWhatever you are going through. Welsh-language line 0808 164 0123.116 12324/7
ShoutText-based support when talking is not possible.Text SHOUT to 8525824/7
NHS 111, mental health optionUrgent mental health help from the NHS. Call 111 and choose the mental health option (usually option 2).11124/7
CALMCampaign Against Living Miserably. Phone, webchat and WhatsApp.0800 58 58 585pm–midnight, daily
National Domestic Abuse HelplineRun by Refuge. If the danger is someone you live with.0808 2000 24724/7

Ireland

Ireland · numbers checked 10 September 2026
WhoCall or textHours
SamaritansWhatever you are going through. Email jo@samaritans.ie.116 12324/7
PietaSuicidal thoughts, self-harm, or bereavement by suicide.1800 247 247or text HELP to 5144424/7
Text About ItAnonymous text support, run by spunout with the HSE.Text HELLO to 5080824/7
Women’s AidIf the danger is someone you live with.1800 341 90024/7

Canada

Canada · numbers checked 10 September 2026
WhoCall or textHours
9-8-8 Suicide Crisis HelplineSuicidal thoughts or a mental health crisis. English and French.988call or text24/7
Kids Help PhoneYoung people. Phone, text, and chat in the evenings.1-800-668-6868or text CONNECT to 68686824/7
Hope for WellnessFirst Nations, Inuit and Métis. Counseling in English, French, Cree, Ojibway and Inuktitut on request.1-855-242-331024/7
Trans LifelineRun by and for transgender people.877-330-6366Mon–Fri, 10am–6pm Pacific
Domestic violenceThere is no single national line. sheltersafe.ca lists the 24-hour line for your province or territory. Ontario: Assaulted Women’s Helpline.1-866-863-0511Ontario24/7

Australia

Australia · numbers checked 10 September 2026
WhoCall or textHours
LifelineCrisis support and suicide prevention. Chat at lifeline.org.au.13 11 14or text 0477 13 11 1424/7
Beyond BlueAnxiety, depression, and not knowing which one it is.1300 22 463624/7
Kids HelplineAges 5 to 25.1800 55 180024/7
13YARNAboriginal and Torres Strait Islander crisis support, run by Aboriginal and Torres Strait Islander people.13 92 7624/7
1800RESPECTSexual assault, domestic and family violence.1800 737 732or text 0458 737 73224/7

New Zealand

New Zealand · numbers checked 10 September 2026
WhoCall or textHours
1737, Need to Talk?A trained counselor, any time, any reason.1737call or text24/7
Lifeline AotearoaCrisis support. Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO).0800 543 354or text HELP (4357)7am–midnight, daily
YouthlineAges 12 to 24. Webchat at youthline.co.nz.0800 376 633or text 23424/7
Women’s RefugeIf the danger is someone you live with.0800 733 8430800 REFUGE24/7

Europe

112 is the emergency number in every EU country, free from any phone, including a locked one. The crisis lines below are national; the same three-digit numbers do not work everywhere, so check the row for your country.

Europe · numbers checked 10 September 2026
WhoCall or textHours
116 123The European emotional-support number. Live in Germany, Czechia, Hungary, Slovenia, Lithuania, Latvia, Estonia and Norway (and the UK and Ireland, above). Not the main line in Austria, France, Spain, Italy, the Netherlands, Finland or Slovakia.116 123where it operatesmostly 24/7
Germany, TelefonSeelsorgeAlso chat and email at online.telefonseelsorge.de.0800 111 0 111or 0800 111 0 222, or 116 12324/7
France, 3114Numéro national de prévention du suicide.311424/7
Spain, 024Línea de atención a la conducta suicida. Chat and sign-language video too.02424/7
Italy, Telefono AmicoAlso WhatsApp 324 011 7252.02 2327 232724/7
Netherlands, 113Both numbers are free. Chat at 113.nl.113or 0800-011324/7
Austria, Telefonseelsorge14224/7
Children and young people116 111 is the child helpline in most EU countries (not France, which uses 119, or Italy, 19696).116 111most EU countriesvaries
Victims of crime116 006 is the EU victim-support number; it is being rolled out and is not live in every country yet.116 006where availablevaries

Anywhere else

findahelpline.com is a free directory of verified crisis lines in more than 175 countries, by phone, text and chat, run as a public service by ThroughLine. If your country is not on this page, start there. Failing that, search “[your country] crisis line” and choose the result run by a health service or a named charity, not an advertiser.

What happens when you call

  1. A trained person answers. On most lines it is a volunteer or counselor whose whole job is this call. There is no script you have to follow and no wrong way to start. “I don’t know why I’m calling” is a normal first sentence.
  2. They will ask what is going on, and they will listen. They may ask directly whether you are thinking about suicide. The question is routine and it is safe to answer honestly; it does not trigger anything on its own.
  3. They will ask whether you are safe right now. If you are not, they will help you get safe, which may mean staying on the line while you move away from something, or agreeing on what you will do in the next hour.
  4. They will not lecture, diagnose, or tell your family. Calls are confidential. The one limit, on every line, is that if a life is in immediate danger they may involve emergency services; the lines say so openly, and Trans Lifeline is the one above that does not do this without your consent.
  5. You can hang up whenever you want. You can call back. You can call a different line if the first one did not fit.
  6. Most calls end with a plan for the next day or two, not a cure. That is what they are for: getting through the next stretch, and pointing you to what comes after. For what comes after, see When to Seek Help.

If you are calling about someone else

Every line above will talk to you if you are worried about another person. Tell them what you have seen, what the person has said, and whether they are with you. They will help you decide what to do in the next hour, what to say, and when it is time to call the emergency number instead. The Relationship Emergency Reference has the signs to look for; Volume 2, Appendix B has the longer guide.

When the phone is the problem

If you cannot speak, cannot be overheard, or cannot bear a voice today, every country above has a text or chat line: 741741 and 988 by text in the US, 85258 in the UK, 50808 in Ireland, 988 and 686868 in Canada, 0477 13 11 14 in Australia, 1737 in New Zealand, and the web chats at 113.nl, 024 and telefonseelsorge.de in Europe. A text conversation counts. It is not the lesser option.

Every number on this page was checked against the operating organization’s own website on 10 September 2026. Hours are local time. Where a service has changed since the books went to print, the change is listed at the foot of the page.

Source. Written for the Toolkit. Volume 2, Appendix B (mental health crisis) and Volume 3, Appendix A (domestic violence) print the US numbers and point here for everywhere else. Author: Adam Blak, Good Work Press.
Reviewed. 10 September 2026. Changes since the printed edition: PAPYRUS HOPELINE247 (UK) closed on 7 September 2026 and is not listed. Samaritans UK is withdrawing its email service on 30 September 2026. Lifeline Aotearoa (NZ) has run 7am to midnight rather than 24 hours since November 2025. The 988 “press 3” option for LGBTQ+ young people in the US ended in July 2025; The Trevor Project’s own line continues. Page: goodworkmovement.org/toolkit/crisis-lines
Not advice. A plain-English summary of what the evidence and current guidelines say, written for adults. Emergency pages tell you when to call for help, and they mean it. Numbers and guidelines vary by country; where the text says 911, use your local emergency number.
Copying. You may print and photocopy this page for personal, family, classroom or community use. The point is the fridge.
The Humanual Toolkit

Other pages, printable

New pages are added as they are finished, and the index is always the current list. The Toolkit indexThe five volumes